Keller Williams Named Tops in Customer Satisfaction for 2012

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In today’s shifting real estate market, it’s important to make sure your Realtor is devoted to your satisfaction as a customer.

And as a Keller Williams agency, we at Eng Garcia Properties are proud to announce that Keller Williams has been named the best in customer satisfaction for home buyers and sellers for 2012 by J.D. Power and Associates®. In addition, Keller Williams is the top real estate brand in terms of number of agents.

What does this mean for you as a client? It means that Eng Garcia is well-connected with our colleagues nationwide, making more real estate resources available to clients like you. And since we are a high-volume real estate firm, we have many of the best listings that attract buyers to our homes in Washington, Maryland and Virginia.

Overall, according to the report, customer satisfaction is down for both clients and sellers. Part of the reason, I think, is that markets are shifting and that makes it difficult to manage client expectations. Buyers and sellers simply don’t know what to accurately expect. And home buyers and sellers report that managing client expectations is important to them.

The good news is that we at Eng Garcia Properties do this well. The report states that sellers nationwide are getting an average of 89 percent of their asking price for their homes. In 2012, we were able to obtain an average of 95 percent. This indicates we’re doing a good job of monitoring the market and matching people with the homes that best suits their needs and lifestyle.

A big part of our success is our outstanding marketing processes that expose sellers’ homes to a wide audience. We also sift through the market data to help us effectively market and sell properties.

We hope you will drop us a line or call us so we can discuss the significance of this Number 1 ranking to you as a client.

Eng Garcia Properties (202) 290-1313 carlos@enggarcia.com